*Distrances by car.
About & FAQ - Frequently Asked Questions
Who is behind marbellaluxurypenthouse.com?
We are a Danish couple that fell in love with the Marbella area and bought this Penthouse apartment in 2014. We decided on this resort as it was new modern contemp and minimalistic style - and one of the few with indoor pool which is a must off-season - especially if you have kids. The resort has all you can ask for and it is a healthy community making sure that facilities are cared for. We decided on this Penthouse as the terrace is huge and we are here to be outside most of the time. We wanted morning sun and sun all day. We try to go here as often as possible - but as it is free most of the time we combine it with vacation rental. Our cleaning lady looks after it and makes sure that it is always in a perfect condition.
Where do I start?
The better and longer in advance you plan - the better vacation and price. High season July-September will always be more expensive - both in terms of flight, hotel/apartments and car rental.
First look at our booking calendar for availability then look at flights to Malaga from you local airport. We suggest momondo.com as best overview of options.
1. First make a booking with us (199€) either with creditcard, Paypal or bank transfer.
2. Book your flight tickets to Malaga airport
3. Book a car from Malaga airport - far cheaper than taxis. Off-season car rental is very cheap. Taxis are the same.
Once we have your booking payment we will send you our comprehensive 20-pages information booklet with everything you will need to know about the resort and penthouse in order to prepare a perfect vacation.
How does it work with booking?
Most of our guests have booked a stay via our travel partners like hotels.com and airbnb. But you will always get the best rates/prices and service if you book directly with us. We rather share the commission with you and have direct communication with you.
First you make a booking (199€) this serves as a deposit covering potential damages and your electricity consumption. We don't walk in small shoes in terms of damages. Broken glasses etc. will never be deducted from your deposit. We deduct the electricity consumption from the deposit. 0.3€/kwh which is market price and primarily consumed by water heating for showers and aircondition. Water consumption is free.
4 weeks prior to your arrival we ask for remaining amount of the rental fee besides the deposit/booking fee and 75€ for cleaning. We will remind you.
We will also need to know who is staying in the apartment for security reasons and to prepare your beds.
Finally you will receive keycode to enter the apartment - and we wish you a nice stay. We have prepared towels, water and paper free of charge to cover short term needs when arriving and ensuring a good start.
During your stay you are always welcome to contact us - if you have any questions or need help. Our cleaning lady is very experienced and services minded. Most challenges or requests we have tried before and have a quick solution.
After your stay our cleaning lady will read the meter and report your energy consumption. We will deduct before returning your deposit.
What to do in Marbella?
Look at our blog "What to do in Marbella?" here we made a big selection of what to do in Marbella. Both as a couple or a group - with or without kids. We also appreciate recommendations and new ideas.
Departure and Arrival times?
Before arriving at the apartment please note that you have booked the apartment from 4 pm - BUT you can arrive any time after that due to 24H guarded security in the resort. Cleaning lady must have time to clean and make the apartment nice and tidy for you, after the previous guests have left the same day - so no earlier arrival than 4 pm.
Please bear in mind that check out time is not later than 11.00 am, giving the cleaning lady ample time before the next guests arrive.
In order not to start your stay having trouble finding the correct garage (and apartment), we suggest that you ask the security guard to help you find the right garage entrance.
Entering the resort and security?
When entering the resort there is a gate where the guard will welcome you.
The entrance/gate to the resort is guarded and open around the clock (24/7/365). Please respect that you may have to present/identify yourself to the guard at the gate if he asks for your name and apartment number (1821). We have on beforehand sent a list with your names. If you sent copy of your passports in advance of your stay they will just check your ID. Otherwise they will have to make copies while you are waiting to proceed into the resort.
There is a strict security policy at the resort. The resort is surrounded by a tall fence which is again guarded by video cameras monitored by the security guard on duty around the clock. So you can feel safe at the resort.
The security guards office phone number is: 951.271.148 (mobile: 686 348 617).
Please respect their work. They are here to protect the resort and the resort guests.
If you want to receive outside guests please inform the security guard or pick up your guests yourself at the gate.
The entrance to the apartment?
In the apartment there is a door video telephone. This telephone only has connection to the front door of this apartment block 18.
By the entrance you will find a shoe cabinet to your left and the storage room to your right.
In the storage room you will find a power cabinet (with automatic fuses), an iron, ironing board, vacuum cleaner, extra/spare light bulbs and various cleaning articles for use on a “use and fill up” basis. Here you will also find the emergency kit, bandage and the fire blanket.
The open spaced kitchen is well-equipped. In the fridge on arrival: 1.5 ltr of water, complementary.
You are welcome to use whatever you find in the kitchen cabinets (spices, olive oil, cleaners etc.). This is based on a “use and fill up” concept.
Please note that the brand of the coffee machine is Nespresso when buying extra capsules in the supermarket.
As a courtesy service we have supplied the apartment with a starting kit for your holiday, containing toilet paper, napkins, paper towels, hand soap, and cleaning soap, taps for the dishwasher, and a bottle of water in the fridge. There are also two dishcloths and three tea towels.
The laundry room?
From the kitchen there is a door taking you to the washing machine, dryer and the foldable clothes-dryer. Both the one on the wall and the foldable clothes-dryer, you can bring to the terrace if you wish.
It is not allowed to dry towels over the terrace walls or indoor doors. Cause of damage on surfaces if doing so, will be deducted from the deposit.
In the laundry room you will also find the a baby bathing tub.
Washing machine – instruction manual:
Manual is in the black basket in the cupboard above the oven in the kitchen.
Dryer – instruction manual:
Manual is in the black basket in the cupboard above the oven in the kitchen.
The dryer has a water container box in the front top left side – it has to be emptied after every single use, otherwise the dryer does not work.
When you open the dryer there is a filter in front, by the door. This must be emptied after each single use for optimal functioning.
The living room?
In the living room you will find dining table with accommodations for 6.
A sofa, which can be turned into a bed (se instructions below)
The television with Apple TV and Play station 2. Three boxes under the television containing remotes and controllers and games for the Play station.
A sofa table, with drawers containing some children play things – please put them back after use for the next guests to enjoy.
On the wall next to the sofa you will find the air-condition controller.
There is an on/off button on the outside of the controller.
If you open the panels you will see various buttons. Please use only:
1) the high/low button adjusting the volume of the aircon/heater
2) the temperature adjustment button.
Please keep doors closed when aircon or heater are in use. Please remember to switch off whenever it’s not in use and before departure.
You will find “Operating Instructions” for the air-condition controller together with this booklet in a book placed in the apartment.
In case of very high temperatures you can increase the effect of the aircon by opening the door to the aircon-room (just outside the entrance door to the apartment). Use the small key in the key chain.
TV – operating instructions and programmes?
The television offers a broad variety of channels:
•SKY NEWS (English)
•ITALIA 1 (Italian)
•RU TV (Russian)
•TV5 MONDE (French)
•RTR PLANETA (Russian)
Operating instructions for the TV set :
Choose TV, HDMI or AV.
-TV for normal use of TV for above tv channels.
-HDMI1 for use of Apple TV.
-AV for use of PlayStation.
Apple TV and Netflix?
Control box is located under the TV set in the living room. Apple TV remote is the silver metallic unit. Press any key to turn an the Apple TV – pointing at the unit.
Here you have the opportunity to watch NETFLIX, stream music, movies mirror your Iphone or Ipad. For complete and best use of device please use your own iTunes account and read detailed instructions on apple.com.
You may use all the free streaming channels. All other (streaming) pay-channels you will need to pay at own cost.
Streaming your local/national TV channels
We suggest to install the app “Unlocator” with one week free use on your smartphone. This way you can watch and stream your local tv channels. Connect via Apple TV or via HDMI cable.
The Play station 2
With the Play station 2 there are two controllers, 2 sing star microphones and 4 buzz controllers.
The games in the box under the television are:
•Need for Speed – most wanted
•Lego Star Wars II
•Ace racers (a buzz junior game)
•Buzz – The pop quiz
•Buzz – the schools quiz
•Buzz – the Hollywood quiz
•Buzz – the sports quiz
•Sing Star – ABBA
•Sing Star – Legend also with Danish songs
•Sing it – Disney High school musical 3
•Sing it – Disney, Hannah Montana, Camp Rock and other favourites
Please place the games in their right container after use for future guests to find them.
There are different Wi-Fi access points:
•Movistar_PLUS_2044 (300 Mbit in apartment), password: Given upon arrival.
•Samara Pool (Common/public area. Not always reliable) password: wsrt602pox
Safe for your valuables?
A safe is placed in the wardrobe next to the small bathroom. To open the safe you enter the 4 digit key box code (the code for the key box at the front door), press button A, you hear a beep, the lamp lights green and you can open the safe by turning the small handle. When closing the safe and turning the small handle back again you have locked the safe. Please do not enter a wrong code 3 times.
The two bedrooms?
There are two double beds and the Sofa bed – providing sleeping accommodations for 6 persons (adults). In addition a floor junior mattress (size 70*160cm) and two baby cots with extra soft mattresses are provided when booked in advance.
The beds in the smaller bedroom can be split, but are held together by a clamp underneath at the end and a by double top-mattress. You may split them as you like. You remove the clamp and the double top-mattress.
Each bedroom is a closed section with own bathroom, closets and drawers for you to use as you like. From each bedroom there is a door to the terrace and both with beautiful ocean view.
Note that there are electrical blinds in both bedrooms. There is a switch next to the windows for taking them up/down.
In both bathrooms you will find a shower, in the master bathroom there is also a bath tub.
1 big towels, 1 small towel and 1 pool towel are provided for each guest, toilet paper and hand soap are provided.
On the terrace you will find a table with accommodation for 6, a large lounge sofa, two sun beds, a grill, two big and permanent parasols and one smaller removable parasol.
The gas grill is placed just outside the kitchen door. A gas container is connected to the grill (extra bottle is next to the washing machine).
Opening hours for indoor pool, sauna, gym and playroom:
Every day all year around from 7 am to 10 pm. More details under our "Resort section" in the main menu.
The indoor pool?
You will find separate changing rooms for men on the left side of the indoor pool and for the women on the right side. In each changing room you will find a power switch on the right side. There is also a controller for a radio system which you can switch on for entertainment. Please follow the printed instructions. You will also find closets with keys for your personal items for use while swimming, in the shower or in the sauna (see below instructions). There are two toilets, one small toilet and one handicap toilet, two sinks with hand soap and paper towels.
For your safety and positive experience please read and follow the community rules for the use of the indoor pool, written on the entrance door to the indoor pool area as shown on the picture on the previous page.
The Indoor pool is usually 27-30C
You’ll find the playroom when entering the door on the left side of the indoor pool, and turning left and then right. There is a football table. Footballs are available at the guards. Deposit: 5 euros/ball.
Included in your standard rental package is a clean apartment and terrace on your arrival and for up to 6 adults: two big towels, a small towel and a pool towel as well as linen for the beds. If you have a longer stay it is up to you to handle cleaning and wash linen and towels. When booking you were offered to buy an extra weekly cleaning package including light cleaning, new linen on the beds and new towels.
When you leave the property you do not have to worry about cleaning as it has already been paid for.
Check list – precautions on departure
Please ensure that all parasols are folded up and wrapped with the Velcro.
Place the protection sheet over the sofa and wrap the rubber bands around.
Turn off the lights and the air conditioning.
Close and lock all doors to the terrace.
Please remember to empty the garbage bin and remove the empty bottles.
Please empty the refrigerator but do not switch it off.
Leave the keys in the key box outside the entrance door to the apartment.
In case of emergency you may contact one of the following phone numbers:
You may ask the security guard to call for help. His phone number is: 951.271.148
If you call EMERGENCY for help yourself please inform the guard if you expect an emergency vehicle in order not to cause unnecessary delay.
General EMERGENCY number for police, ambulance, fire - 112
Local police (Policia Municipal) 092 (952 899 900)
National police (Cuerpo Nacional de Policia) 091 (952 762 600)
Civil Guard (Guardia Civil) 062 (952 770 344)
Ambulance, Medical emergency 061 (952 304 264)
Fire Brigade (Bomberos) 080 (952 774 349)
Marine rescue (Salvamento Maritimo) 900 202 202
Marbella 951 976 669/670 (Very close, see below)
Benalmadena/Fuengirola 902 505 061
Torremolinos 952 386 484
Malaga 951 290 000
Local police. They wear blue and white uniforms. They are responsible to the mayor and town hall in each municipality, and their duties include controlling local traffic and parking violations.
Your local police station will provide you information on a range of queries even detail on the nearest chemist on duty.
National Police. They wear either a black uniform and a white shirt or a blue military style uniform. Their duties include guarding public buildings, the Royal Family and Government figures. If you are a victim of street crime these are the police that will deal with your case. If you are a victim of such crime, you need to make a statement (denuncia) at a police station.
Civil Guard. These are recognised by their green uniforms and are responsible for national security, customs and crowd control. You will usually see them on the motorway in either cars or on motorbikes as they do speed checks.
Pharmacy open outside opening hours
Please call Local Police 091 (Policia Municipal) who will be able to tell you chemist on duty and the location.
There are three main Marbella hospitals on the Costa del Sol - USP (private), Costa del Sol hospital (public)
and Hospiten (private).
All three Marbella hospitals offer modern medical equipment, emergency units, and delivery facilities. They are
used to handling foreigners, so they all offer translators or have multilingual staff.
•USP HOSPITAL MARBELLA
•Tel: +34 952 774 200
Location: Avda. Severo Ochoa, 22. 29603 Marbella
•COSTA DEL SOL HOSPITAL (This hospital is very close – just down to the main road, Autovia A-7)
•Tel: +34 951 976 669 or +34 951 976 670
Location: Autovía A-7 Km 187, 29603 Marbella
•Tel: +34 952 760 600
Location: Partido de Velerin Ctra: Nacional 340, Km 162, Estepona, 29680